We aim to offer a fully satisfactory service to all
our clients. If you do have any concerns or cause for complaint we take this very seriously. We would firstly ask
that you bring your cause of complaint to the attention of the supervisor of the department in question in
order to try and resolve the cause of your complaint to your satisfaction. Details of the supervisor of the department
dealing with your case will be provided on your initial letter or you can view these online by going to our Contact Us page.. Alternatively you can contact the Senior Partner, Stephen Campion who can be contacted on (0115) 9247028
or at admin@campions.co.uk. Letters can be sent using our postal address. Please provide full details of your complaint, names of any person(s)
spoken to and any relevant documents so that we can investigate your complaint fully.
Complaints will be responded to within 28 days unless you hear from us to the
contrary.
Solicitors Regulation Authority - Code of Conduct
You can write to them at:
Solicitors Regulation Authority
Ipsley Court
Berrington Close
Redditch, B98 0TD
Tel: 0870 606 2555
Legal Complaints Service
If we are unable to resolve any complaints between ourselves you are welcome
at any time to contact the Legal Complaints Service. This is an independant body that investigates complaints against
Solicitors. Their details are:
Legal Complaints Service
Victoria Court
8 Dormer Place
Leamington Spa
Warwickshire
CV32 5AE
Helpline: 0845 608 6565
(Open Monday to Friday, 8am to 6pm)
Calls cost no more than 5p per minute for BT customers.
Other networks' charges may vary.
Your complaint will be dealt with more efficiently if you provide full details
of your complaint and copies of any relevant documents.
